Watching & participating in a live event

MANAGED BY

Stephanie Antonucci Leathe

Last Updated:
November 18, 2020

As a member of a community using Altar, you will be able to watch and participate in live events, follow-along worship lyrics, and chat with other members! Check out the What is Altar? article to learn everything you need to know. Read on to learn more about watching and participating in live stream events.

Join a Live Event

You can watch and join any community event through a web browser or via our Altar Live mobile app! Check out which supported browsers you can view the service on. Follow these steps to join a live event.

Join a live event from web browser:

  1. Click on the event link that your church shares with you. You will be directed to the event page.
  2. Click on Fix Permissions at the top of your screen so Altar can use your video and camera. Your sound will always be muted, unless the producer of the event unmutes you. You have the option turn your video on or off during the live event.
  3. Click the Join button to enter the event. The button will turn orange when the producer has allowed members to join online.
  4. If the Join button is gray, the event has not yet started. The countdown timer will let you know when the event will begin. While you are waiting, you can sign in to your account, or if you are a visitor, enter the name you would like displayed so other members can recognize you. Learn how to set up your member account if you don't have one.

Join a live event from Altar Live mobile app:

  1. Click on the Altar Live app on your mobile device.
  2. Log-in to your member account. Learn how to set up your member account if you don't have one.
  3. Find the live event you want to join on the Events & Meetings screen and click on it.
  4. Click the Join button to enter the event. The button will turn orange when the producer has allowed members to join online.
  5. If the Join button is gray, the event has not yet started. The countdown timer will let you know when the event will begin.

Supported browsers

Altar is supported on any of these browsers. Make sure you are using one of these browsers if you are experiencing technical issues:

Watch & Participate in Live Event

During an event, members are able to watch the live stream video on the screen. On the right hand side of the screen are three tabs. Toggle between these tabs at any time during the live event!

  • Members: Click on this tab to see friendly faces of other members watching!
  • Slides: Follow-along lyrics, scripture readings, announcements, and slides will appear on the right hand side. Slides are moved forward by the producer of the event.
  • Chat: See the public chat for the event, say hello,

Reactions

Show some love by sending reactions! Click on the smiley face in the lower left hand side of the video to send reactions to all members watching. Reactions will fan across the screen, and then disappear.

Screen Settings

To change your screen setting, follow these steps.

  1. Click Screen Settings in the upper right hand corner. A side panel will slide out.
  2. Click on the screen view you want: full screen video, full screen slides, half video/half slides, or original view.
  3. Increase or decrease the font on the slides by pushing + or -.
  4. Click on Apply at the bottom of the side panel once you have adjusted your screen settings.
  5. Close out the panel, and you will see the changes applied.

Troubleshoot & Help

Having a problem watching the live event? You can get help instantly in two ways.

  1. Click on the help button in the lower left hand side of the screen. One of our help representatives will be able to assist you over our build in chat pop-up or through email.
  2. Search through our Support articles to troubleshoot an issue you might be experiencing.
Video Streaming

Connect Restream to Altar Live

Learn about how to connect your live stream feed to Altar Live.

Learn More
Video Streaming

Connecting Vimeo to Altar Live

Learn about how to connect your live stream feed to Altar Live.

Learn More
Video Streaming

Watching & participating in a live event

Learn about how to connect your live stream feed to Altar Live.

Learn More