Chat Moderation (Hosts & Greeters)

Maeve Brooks

Maeve Brooks

Last Updated:
June 10, 2021

As a host and greeter, your roles are key in helping members and visitors alike truly engage with your organization or church. 

And speaking of engagement, let's talk chat moderation. It's unfortunate, but sometimes you're going to HAVE to mute, or even BOOT, unruly, distracting, and disruptive guests.

Deleting Messages

-Hosts & Greeters have the ability to delete any messages that appear in the general chat. 

-Users can delete their own messages 

How To Delete a Message in the Chat

Step 1. Hover over the message you want to delete

Step 2. Select the trashcan icon 

Step 3. A pop-up menu will appear and select “Delete” to successfully delete the message

Banning a Chat User

The hospitality team is the heartbeat of every Altar Live event so we want to equip them with the tools they need to ensure a smooth and secure event. Now, Hosts, Greeters, and Admins have the ability to ban a user from using chat. The hospitality team has two options in doing this:

  • Timeout a User: prevent the user from sending messages in General Channel or Direct message for 10 minutes of any event or meeting in this community.
  • Ban a User: prevent the user from chatting in General Channel or Direct Message of any event or meeting in this community for as long as they are banned.

How to Timeout a User

Step 1. Click the three dots icon to see the dropdown menu

Step 2. Select Timeout from Chat

How to Ban a Chat User

Step 1. Click the three dots icon to see the dropdown menu.

Step 2. select Ban from Chat. This will prevent the user from chatting in General Channel or Direct Message of any event or meeting in this community until they are unbanned

How to Unban People from Chat

Step 1. Click the three dots icon to see the dropdown menu

Step 2. Select Unban from Chat

Removing People from the Event 

Host and Greeters have the ability to completely dismiss an attendee should they not heed warnings and chat deleting.

How to Remove an Attendee from an Event 

Step 1. Go to the Members tab on the right side of the screen 

Step 2. Click the three dots drop-down menu 

Step 3. Select “Remove from Event”

Step 4. A pop-up menu will appear and select “Yes” to successfully remove the attendee 

When removed, the attendee is removed from the event and will not be able to re-enter the event or any future event until they are re-instated by the admin.

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