If your camera and microphone aren't working, they may be blocked in your settings or your browser may be out of date. Here's how you can fix this.
This is a good first step because your browser may have an available update. Follow the link for instructions on how to update your browser.
Microsoft Edge - this browser updates automatically so you do not need to follow any steps.
When you open a site that uses your camera and microphone, a small box usually pops up asking if you'd like to give access to the site. You may have accidentally clicked "block" instead of "allow" but this is an easy fix.
If your camera and microphone are blocked in the browser, you may see a camera or microphone icon crossed out in your browser's address bar. Click this icon and click "Try Again"
You may also need to clear your cache to allow camera and microphone access. This will resolve the issue if another apps permissions are affecting altar or if you've blocked camera in your browser settings. After clearing the cache you'll need to restart your computer.
You can find instructions for clearing your cache here:
Step 1: From the menu bar, click the apple logo and select system preferences from the drop down list.
Step 2: Find and select the house icon titled security and privacy.
Step 3: In the top bar choose privacy, find your camera in the list on the left, then make sure the check mark next to your browser is selected.
Step 4: Repeat step 3 for your microphone.
Step 1: From the Start menu, click the settings gear.
Step 2: Search "camera" in the settings search bar
Step 3: Make sure the switch under "Allow apps to access your camera" is toggled to the on position
Step 4: Make sure your browser is selected under 'Chose which apps can access your camera
Step 1: Paste the following link into your address bar:
Step 2: This opens your camera settings. Make sure Altar Live is listed under Allow instead of Block
Step 3: Repeat using this link for microphone:
Click HERE to access an in depth article from Mozilla.
Click HERE to learn how to control access to your camera on Mac and allow Safari access.