My camera and microphone aren't working

Sydney Johnson

Sydney Johnson

Last Updated:
February 19, 2021

If your camera and microphone aren't working, they may be blocked in your settings or your browser may be out of date. Here's how you can fix this.

Updating your browser

This is a good first step because your browser may have an available update. Follow the link for instructions on how to update your browser.

Google Chrome

Mozilla Firefox

Opera

Safari

Microsoft Edge - this browser updates automatically so you do not need to follow any steps.

Check for Blocked Permissions

When you open a site that uses your camera and microphone, a small box usually pops up asking if you'd like to give access to the site. You may have accidentally clicked "block" instead of "allow" but this is an easy fix.

If your camera and microphone are blocked in the browser, you may see a camera or microphone icon crossed out in your browser's address bar. Click this icon and click "Try Again"

Clearing your Cache and Cookies

You may also need to clear your cache to allow camera and microphone access. This will resolve the issue if another apps permissions are affecting altar or if you've blocked camera in your browser settings. After clearing the cache you'll need to restart your computer.

You can find instructions for clearing your cache here: 

Google Chrome

Mozilla Firefox

Opera

Safari

Microsoft Edge

Editing your System Settings

On Mac

Step 1: From the menu bar, click the apple logo and select system preferences from the drop down list.

Step 2: Find and select the house icon titled security and privacy.

Step 3: In the top bar choose privacy, find your camera in the list on the left, then make sure the check mark next to your browser is selected.

Step 4: Repeat step 3 for your microphone.

On Windows

Step 1: From the Start menu, click the settings gear.

Step 2: Search "camera" in the settings search bar

Step 3: Make sure the switch under "Allow apps to access your camera" is toggled to the on position

Step 4: Make sure your browser is selected under 'Chose which apps can access your camera

Double Checking the Microphone and Camera Settings in Your Browser

Google Chrome

Step 1: Paste the following link into your address bar:

chrome://settings/content/camera

Step 2: This opens your camera settings. Make sure Altar Live is listed under Allow instead of Block

Step 3: Repeat using this link for microphone:

Mic:  chrome://settings/content/microphone

Mozilla Firefox

Click HERE to access an in depth article from Mozilla.

Safari

Click HERE to learn how to control access to your camera on Mac and allow Safari access.

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