My email verification code isn't arriving or does not work

Sydney Johnson

Last Updated:
February 19, 2021

We use a verification code to make Altar as secure as possible. If you're having trouble verifying your email, try these steps.

My link isn't arriving

There is a chance your email provider is blocking the email from Altar. A good first step is to check your spam folder. If the link is not in your inbox or your spam folder, there is a chance your email provider filtered it out entirely. To resolve this, whitelist *@altarlive.com and request a new link.

My link doesn't work

Your link may not work after being copied and pasted because of an extra space or hidden character. To fix this, try typing the link out instead of pasting into your browser. The link could also be broken if you've requested multiple confirmation codes. If this is the case, you must use the most recent link.

Troubleshooting

Fixing an echo

Quick guides to resolving issues.

Learn More
Troubleshooting

I can't hear everyone in my row/table

Quick guides to resolving issues.

Learn More
Troubleshooting

I see a completely blank page

Quick guides to resolving issues.

Learn More