Understanding Monthly Active Users
To fully understand how to manage your Altar live community, it is essential to know how many Monthly Active Users you have. This will determine your Altar Live plan, attendance management, and billing.
A Monthly Active User (MAU) is defined as a unique, logged-in user who attended at least one meeting or event in the same month. Anonymous visitors and attendees are not counted as monthly active users.
Here’s a suggested way to average your expected MAUs:
No – there is no limit to the number of anonymous visitors or people who join your events. Altar prioritizes accessibility, growth, and reach. Only when someone logs in or creates an account are they considered a monthly active user.
If you have enabled automatic upgrade when more people join your event than you have space for on your plan you will automatically be updated to the next tier to make room. Your billing for the month will be prorated. If you have not enabled automatic upgrades and more people join your event than you have space for on your plan, subsequent users will not be able to participate in video conferencing. Your admin will be notified well before you reach your limit.
Your MAU will be re-calculated at the start of each new monthly billing period. You don’t need to clean out contacts. If someone attends once but doesn’t come back they are not counted in your next month’s MAU count. They won’t be deleted from your contacts, you just don’t pay for them. If they come back in the future, they will still have full access.
Manage members, edit community details, and update billing preferences.
Manage members, edit community details, and update billing preferences.
Manage members, edit community details, and update billing preferences.
Online events that feel just like being in-person.
