Altar connects people through their browsers - so if there is an issue with someone's audio and video connection, it is likely due to blocked permission in the browser.
You can resolve this by clearing your cache and cookies, or by switching browsers.
While Safari and Edge are technically supported in Altar Live, they often present more WebRTC-based issues. We recommend using a Chrome browser for the smoothest experience.
Are you curious about the community and engagement that Altar Live values? Check out: What Does it Mean to Have an Interactive Church Service?