Minimum requirements for using Altar Live

Andrew Amann

Last Updated:
November 18, 2020

If you're curious about Altar's technology requirements, read through the list below to see what browsers and devices we support. To run an event in Altar Live, you must already be live streaming your service or events.

Live stream players & providers

  • Facebook or Facebook Live
  • YouTube or YouTube Live
  • Vimeo or Vimeo Live Stream
  • Zoom Meeting or Webinar

Check our list of livestream providers to see which ones are currently compatible with Altar Live.

System requirements

An internet connection – broadband wired or wireless - at least 2.0 Mbps outbound (upload) and 2.5 Mbps inbound (download) are required
Speakers and a microphone – built-in or USB plug-in or wireless Bluetooth
A webcam or HD webcam - built-in or USB plug-in

Supported browsers

  • Windows: Edge 12+, Firefox 27+,  Chrome 30+
  • Mac: Safari 7+, Firefox 27+,  Chrome 30+
  • Linux: Firefox 27+,  Chrome 30+

Supported tablet and mobile device (coming 2021)

  • iOS and Android devices (app download required)

Required Speeds

Altar Live is built on WebRTC, a framework that uses peer to peer (p2p) connections and MESH networking. With these types of connections, audio and video data streams are sent directly between two or more user devices. This can be a great way to send data for smaller groups, but it relies on a fast internet connection and minimal latency. As more users join in on the call, more network speed and bandwidth is required.

We don't currently have a way to measure exactly what the required speed of the connection is between each of the callers, but we can recommend some average network speeds that are suggested for WebRTC products like ours! In general: the higher your internet speeds, the better quality of video and audio you will receive.

Up to four participants per watch party/table: At least 2.0 Mbps outbound (upload) and 2.5 Mbps inbound (download) are required

Latency

For latency, you will want to make sure you are experiencing less than 100 ms on your network for the best experience. Up to 400 ms is acceptable, but not ideal for high-quality conversations. You can check your latency by running a Ping test or TraceRoute.

Network Configuration & Security

Firewall

If you or your company use a firewall, you may experience some connection problems depending on your firewall settings. For a smooth experience, we recommend:

  • Opening port 443 for outgoing traffic for both TCP and UDP.
  • Additionally, outgoing traffic should preferably be direct and not sent through a proxy.

VPN

Right now we don't recommend using Altar Live with a VPN. Because our service is peer to peer, not having a consistent IP address can cause problems connecting to rooms, or in some cases a specific guest in the room. Our recommendation is to turn off your VPN when having a Whereby conversation, and then turn it back on after finishing the meeting.

Quick Answers

What should I do if I'm experiencing connectivity problems?

It's a good idea to try out a few different networks to rule out the possibility of a WiFi issue. Switching to a different router or trying an ethernet connection may resolve the issue, so this is the first recommendation.

Using Wifi or Ethernet

Poor WiFi connections are the biggest cause of quality and connectivity problems with Altar Live. In many cases, the connection may be fast and stable enough at the modem, but a bad router or excessive traffic on the router can cause problems in the call. In an office environment for example, a router may be overloaded due to the number of computers connecting. So if this is the case, we recommend using Ethernet.

Getting Started

Check list to go live

Set up your community and create your first event in Altar Live.

Learn More
Getting Started

Email Template: Introduce Altar Live to Decision-Makers

Set up your community and create your first event in Altar Live.

Learn More
Getting Started

Email Template: Introduce Altar Live to Your Community

Set up your community and create your first event in Altar Live.

Learn More