Upgrade/Downgrade Subscription

Maeve Brooks

Maeve Brooks

Last Updated:
June 10, 2021

You can easily switch between plans, pause, or cancel your plan at any time through your billing portal. If your online attendance fluctuates, you can easily upgrade or downgrade as needed. Billing is prorated based on when you upgrade the account.

You only pay for what you use. You can choose to pay month to month, or pay annually. As more people create user accounts, you can choose to let the platform automatically upgrade you or upgrade manually. You only have to pay for people who create user accounts and are actively using the platform, joining events or meetings.

If you have enabled automatic upgrade, when more people join your event than you have space for on your plan your plan will automatically be updated to the next tier to make room. Your billing for the month will be prorated.



If you have not enabled automatic upgrade and more people join your event than you have space for on your plan, subsequent users will not be able to participate in video conferencing they will not be blocked from participating in video conferencing if you have enabled automatic upgrade.

Your monthly active users will be calculated at the end of your billing cycle, and will be re-calculated each month so you only pay for what you use.


Upgrading Your Monthly Active Users (MAUs)

Step 1: From your community landing page, click Community Settings and select Subscription Details

Step 2: Select Upgrade Plan from the pop up window. This will take you to the Pricing Details page where you can change the number of monthly active users on your current plan.

Step 3: Select your desired amount of Monthly Active Users.

Note: A Monthly Active User (MAU) is defined as a unique, logged in user who attended at least one meeting or event in the same month. Anonymous visitors and attendees are not counted as monthly active users.

Step 4: Select Get Started and your Upgrade/Downgrade will be complete!

Changing between Plans(MAUs)

Step 1: From your community landing page, click Community Settings and select Subscription Details.

Step 2: Select Upgrade Plan from the pop up window. This will take you to the Pricing Details page where you can select your Altar Live plan.

Step 3: Select Compare our current plans and you will be able to compare and select different plans. You can also switch from monthly to annual payment

Step 4: If you need to adjust the amount of Users, select Need More Users and you will be able to select your desired MUAS.

Want to learn more? Check out: 2021 Church Word of the Year: Multi Modal.It discusses the many "modes" churches have and are making work for them.

Managing Your Community

Understanding Monthly Active Users

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Managing Your Community

Setting up & managing community landing page

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Managing Your Community

Cancel your subscription

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